After checking my board in preparation for the replacement of the Motor Assembly, I noticed that there are at least two versions of the E-GO Cruiser out there: old and current. The Technical Support at Yuneec USA confirmed with me that I have the current version. The current version has a big heatsink extending out both side of the Electronic Control Unit (ECU), as shown in my photo above. Also, the power switch is on the battery, not on the ECU. The above photo of an old version is from this unboxing video: https://www.youtube.com/watch?v=VhstQCeav94. As you can see, there is no heatsink extending out of the ECU. Also, the power switch and red LED is on the ECU.
May be it is a good idea to verify with the seller before placing your order!
0 Comments
If you read user ratings of the E-GO Cruiser at Amazon.com, you will see that their customer service was really bad. Fortunately, my experience was different.
Nov 2nd, I wrote to [email protected] letting them know that I have a power failure issue. Nov 2nd, they replied. Yes, on the same day! They said that Technical Support would contact me as soon as they could. Nov 6th, Technical Support contacted me for more information. Nov 13rd, a Motor Assembly was sent out by UPS, after a couple of e-mail exchanges. You may want to know that their warranty policy covers 6 months (not one year) from the day of shipment to the original purchaser. The problem was that I bought the E-GO off eBay and I am not the original purchaser. After showing them I bought it new and that I have a blog post on unboxing (here: http://electriclongboard.weebly.com/blog/the-e-go-cruiser), they gave me a exemption and sent me a Motor Assembly free of charge. Received from Yuneec USA a replacement Motor Assembly free of charge. They told me to pull the connectors apart as hard as I can. It took me a couple minutes just to accomplish that. Everything else in the replacement process was easy. There had been two issues with my board since early October: total power loss during slow and sharp turns and random wheel lock-up when pushing even with power turned off. A brief test down the basement showed that the first problem is now fixed. Since the roads are now covered in snow, I can only assume that the second problem is fixed as well.
I am sending the defective Motor Assembly back as soon as I can. Thank you Yuneec! |
DarrylTaking up longboarding... Archives
November 2018
Categories
All
|